Customer Satisfaction Policy
Borusan Machinery and Power Systems is able to communicate the demands and dissatisfaction of its customers easily, these are handled objectively, fairly, carefully and confidentially, evaluated in a way that does not contradict the legal conditions and company policy, necessary improvements and controls are made in order to prevent the same dissatisfaction and continuous relations with the customer. The company follows a customer-oriented approach based on transparency, accepting the resolution of all customer dissatisfaction as the main principle.
Complaint Management
International Standards Organization ISO 10002: 2004 - Complaint Management System helps organizations define, manage and understand how to handle customer complaints. Borusan Makina ve Güç Sistemleri has this registration certificate.
ISO 10002 Certificate
Borusan Machinery and Power Systems ISO 10002 certificate covers customer satisfaction and complaint management applications in sales and after sales services processes.
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